— Terms of Service

Terms of service

Effective Date: [01/01/2025]

Last Updated: [10/01/2025]

​

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client") and Maiden Labs ("Maiden Labs," "we," "us," or "our") governing your use of our consulting, research, and advisory services. By engaging our services, submitting an intake form, or entering into a service agreement with us, you agree to be bound by these Terms.

​

2. Services Overview

Maiden Labs provides strategic intelligence, research, and advisory services related to artificial intelligence and financial systems transformation. Our services include but are not limited to:

• Flash Consultations: Focused strategic calls on specific AI issues or events

• Intelligence Reports: Research briefs and analyses on AI markets, sectors, use cases, and safety risks

• Strategic Audits: Comprehensive assessments of AI readiness, capabilities, and priorities

• Use Case Audits: Identification and prioritization of AI integration opportunities

• Scenario Workshops: Facilitated sessions exploring plausible future scenarios

• Professional Education: Tailored training sessions on AI fundamentals and strategic implications

• Retainer Services: Ongoing strategic partnerships with regular consultations and intelligence briefings

 

Specific services, deliverables, timelines, and pricing will be outlined in individual service agreements or statements of work.

​

3. Engagement Process

3.1 Intake and Assessment

All potential engagements begin with an intake process to understand your needs and recommend appropriate services. Participation in intake conversations does not constitute a commitment to engage our services.

3.2 Service Agreements

For paid services, we will provide a service agreement or statement of work outlining:

- Scope of services and deliverables

- Timeline and key milestones

- Pricing and payment terms

- Any service-specific terms or requirements

Services commence upon mutual execution of the service agreement and receipt of any required initial payment.

3.3 Complimentary Assessments

Some services include complimentary initial assessment calls. These assessments are provided to understand your needs and do not obligate either party to proceed with paid services.

​

4. Pricing and Payment Terms

4.1 Fees

Service fees are as listed on our website or as specified in individual service agreements. All prices are in U.S. dollars unless otherwise stated.

4.2 Payment Schedule

- Flash Consultations and Reports: Payment due in full before service delivery

- Audits and Workshops: 50% deposit due upon agreement execution, remainder due upon completion

- Retainer Services: Payment due monthly in advance

- Custom Engagements: Payment terms as specified in service agreement

4.3 Payment Methods

We accept payment via bank transfer, check, or approved electronic payment methods. Payment details will be provided in your invoice.

4.4 Late Payment

Invoices are due within 30 days of issuance unless otherwise specified. Late payments may incur a fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend services for accounts more than 30 days past due.

4.5 Nonprofit Rates

Reduced rates are available for qualifying 501(c)(3) nonprofit organizations. Proof of tax-exempt status is required.

4.6 Expenses

Unless otherwise specified, fees include all ordinary business expenses (research tools, standard software, etc.). Any extraordinary expenses (travel, specialized data procurement, third-party expertise) will be discussed and approved in advance.

​

5. Cancellation and Refund Policy

 

5.1 Client Cancellation

- Before Service Commencement: Full refund of any payments made, minus any documented costs already incurred

- After Service Commencement: Refunds are prorated based on work completed. Deposits are generally non-refundable once work has begun

- Retainer Services: 30 days written notice required for cancellation. No refund for the current monthly period

5.2 Maiden Labs Cancellation

We reserve the right to decline or terminate services if:

- We determine a conflict of interest exists that cannot be resolved

- Client conduct is abusive, harassing, or otherwise inappropriate toward our staff

- Client fails to provide necessary information or cooperation

- Payment obligations are not met

In such cases, we will refund any unearned fees for work not yet performed.

5.3 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

6. Deliverables and Intellectual Property

6.1 Work Product

Upon full payment, Client receives ownership of custom deliverables created specifically for Client (reports, analyses, strategic plans, etc.). This includes the right to use, modify, and distribute these deliverables within Client's organization.

6.2 Maiden Labs IP

Maiden Labs retains all rights to:

- Our proprietary methodologies, frameworks, and research tools

- Pre-existing intellectual property and general knowledge

- Templates, processes, and analytical approaches

- Anonymized insights and aggregate learnings from engagements

6.3 Third-Party Materials

Some deliverables may incorporate third-party data, research, or materials. Rights to such materials are governed by their respective licenses and are not transferred to Client unless explicitly stated.

6.4 Portfolio and Marketing Use

With Client's prior written consent, we may reference our engagement in case studies, portfolio materials, or marketing communications. Such references will be anonymized unless Client explicitly approves identification.

​

7. Confidentiality

7.1 Mutual Obligations

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the engagement. See our Confidentiality & Non-Disclosure Policy for complete terms.

7.2 Client Information

We treat all client strategic information, business data, and engagement details as confidential, subject only to the exceptions outlined in our Privacy Policy and Confidentiality Policy.

7.3 Public Information

Information that is publicly available, independently developed, or lawfully obtained from third parties is not subject to confidentiality obligations.

​

8. Representations and Warranties

8.1 Professional Standards

Maiden Labs will perform services consistent with industry standards for strategic consulting and research services.

8.2 Independence and Objectivity

We maintain research independence and objectivity in accordance with our Conflict of Interest Policy. We will disclose any potential conflicts that may arise during an engagement.

8.3 No Guarantees of Outcomes

While we provide expert analysis and strategic recommendations, we cannot guarantee specific business outcomes, regulatory approvals, competitive advantages, or other results from implementing our recommendations. Strategic decisions and their implementation remain Client's responsibility.

8.4 Information Accuracy

We make reasonable efforts to ensure information accuracy, but cannot guarantee the completeness or accuracy of third-party data, rapidly changing AI market conditions, or future developments.

​

9. Limitation of Liability

9.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN SECTION 8.1, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAIDEN LABS' TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

9.3 Exclusion of Consequential Damages

IN NO EVENT SHALL MAIDEN LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 Exceptions

The limitations in this section do not apply to liability arising from gross negligence, willful misconduct, fraud, or violations of confidentiality obligations.

 

10. Client Responsibilities

10.1 Information Provision

Client agrees to:

- Provide timely, accurate, and complete information necessary for service delivery

- Grant reasonable access to relevant personnel, documents, and systems

- Respond to information requests within agreed timeframes

- Designate an authorized representative for engagement decisions

10.2 Implementation Responsibility

Client retains sole responsibility for:

- Evaluating and deciding whether to implement our recommendations

- All business decisions based on our analysis and advice

- Compliance with applicable laws and regulations

- Internal communication and change management

10.3 Cooperation

Client will cooperate reasonably with Maiden Labs to facilitate efficient service delivery, including scheduling meetings, providing workspace (if on-site work is required), and ensuring stakeholder participation as outlined in the service agreement.

​

11. Independent Contractor Relationship

Maiden Labs is an independent contractor, not an employee, agent, partner, or joint venturer of Client. We retain sole control over how we perform services and the personnel we assign. Nothing in these Terms creates an employment relationship, partnership, or agency.

​

12. Compliance with Laws

12.1 General Compliance

Both parties agree to comply with all applicable federal, state, and local laws and regulations in connection with the services.

12.2 Export Controls

Client acknowledges that certain information or deliverables may be subject to U.S. export control laws. Client agrees not to export or re-export any deliverables in violation of applicable laws.

12.3 Anti-Corruption

Neither party shall offer, pay, solicit, or accept bribes, kickbacks, or other improper payments in connection with the services.

​

13. Dispute Resolution

13.1 Good Faith Negotiation

In the event of any dispute arising from these Terms or our services, the parties agree to first attempt resolution through good faith negotiation between senior representatives of each party.

13.2 Mediation

If negotiation does not resolve the dispute within 30 days, the parties agree to participate in mediation before a mutually agreed mediator before pursuing other remedies.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Colorado, without regard to its conflict of law provisions.

13.4 Venue

Any legal action related to these Terms or our services must be brought in the state or federal courts located in Boulder County, Colorado, and both parties consent to the exclusive jurisdiction of such courts.

​

14. General Provisions

14.1 Entire Agreement

These Terms, together with any executed service agreement and our referenced policies (Privacy Policy, Confidentiality Policy, Conflict of Interest Policy), constitute the entire agreement between the parties and supersede all prior understandings, whether written or oral.

14.2 Amendments

We may update these Terms periodically. Material changes will be communicated to active clients with reasonable advance notice. Continued use of services after changes take effect constitutes acceptance of updated Terms. Individual service agreements may only be modified in writing signed by both parties.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.5 Assignment

Client may not assign or transfer rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, with notice to Client.

14.6 Survival

Sections relating to payment obligations, intellectual property, confidentiality, limitation of liability, and dispute resolution shall survive termination of the service relationship.

14.7 Notices

All notices required under these Terms shall be in writing and sent to the addresses provided in the service agreement or to the email addresses on record. Notices are deemed received when delivered via email (with confirmation) or three business days after mailing.

​

15. Contact

For questions about these Terms of Service, please contact:

info@maidenlabs.org
 

16. Acceptance

By engaging Maiden Labs' services, submitting an intake form, executing a service agreement, or otherwise utilizing our consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all referenced policies.

​​

​

​

​